Enterprises must develop an IT sourcing organization to leverage the outcome of services and deliver business value. Several components come into play here. This report addresses factors and variables that help shape an IT sourcing organization and its key dimensions.

Many organizations have struggled to implement IT self-service. This research addresses the myths and realities of successful IT self-service implementations.

An organization's failure to effectively communicate and consult with staff about its decision to outsource can jeopardize the success of the outsourcing project. Follow these critical practices to foster staff trust and overcome resistance to change when outsourcing.

Faulty thinking and misconceptions have led to suboptimal outsourcing. Approach sourcing decisions with the correct expectations and get the most from your sourcing relationships.

HP's new metered capacity model, The HP Application Performance Standard Meter, takes infrastructure utility services into true consumption-based billing, marking the next-generation of infrastructure utility services.